In the Fall of 2018, OCCC and the Small Business Development Center will return a powerful professional development opportunity designed to arm locals with the best instruction available to succeed and advance in the county’s robust hospitality industry.  The Lincoln County Star: Excellence in Hospitality program offers participants the opportunity to earn the Guest Service Gold Tourism Oregon Edition certification, through the American Hotel & Lodging Educational Institute (AHLEI), plus hands-on, in-kitchen training.

Register here!

“The hospitality industry is important to Lincoln County’s economy in every community in the county,” said Oregon Coast Community College Small Business Development Center director Dave Price. “But, hospitality is absolutely critical in the south and north areas of the county, communities that don’t have county government offices, large ports or other industries. Thanks to this program, OCCC – and our partners, including the Oregon Restaurant & Lodging Association’s Education Foundation, and the Lincoln City Cultural Center – will be able to deliver powerful, relevant training to the local workforce at little (and in some cases zero) out-of-pocket expense.” Price said he hopes Lincoln County employers will support the program by sending new employees to either of the programs. “If employers are willing to send employees ‘on the clock’ to participate in this powerful training opportunity, we’ll be happy to accommodate them. In the long run, they’ll save money on training and professional development and will create a happier, more capable workforce (and, thus, happier customers) in the process.”

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Lincoln County Star Customer Service Training Program (Register here)

The Lincoln County Star Excellence in Hospitality Certificate program, based in Lincoln City but available to all county residents, delivers robust training and an internationally recognized certificate program of the American Hotel & Lodging Education Institute (AHLEI) along with rigorous and powerful hands-on training of practical skills sought by Oregon Coast hospitality employers.

The program is designed to prepare entry-level employees with the skills they need to rapidly advance their careers in this growing industry while helping local employers identify motivated potential employees, making recruitment for key front-line positions easier. Completing the Lincoln County Service Star program will immediately show potential employers that you are serious about your future, and about customer-service excellence – and that you are willing to invest the energy and attention required to be a more valuable team member.

Register here!

Week One: Guest Service Gold

Guest service is the heart and soul of hospitality, and every hospitality employee, no matter what their job, needs to have a foundation in guest service. Guest Service Gold is a comprehensive program that creates guest service-oriented employees who know how to engage with guests and to provide memorable service. Skills are pertinent for lodging establishments, restaurants, transportation companies, attractions, and retail outlets. Successfully complete this course and you will have earned an internationally accredited certification that can help you stand out among other applicants for any job in the hospitality industry. Best of all, this course features a brand-new version of this powerful program, tailored to our region: the Guest Service Gold Tourism: Oregon Edition.

Pre-requisite: Current valid Oregon Food Handler’s Permit

Week Two: Kitchen & Front of House (Schedule subject to change)

– Mise En Place (Everything in Its Place)
– Kitchen safety & sanitation
– Knives: Safety, care & use
– Fundamentals of professional table service & etiquette
– Advanced Food Safety Discussions
– Fundamentals of professional table service & etiquette

To learn more, email Shirley Hill at the SBDC. Or, click here to register!

Note: Similar programs were offered in Waldport in 2017-18. Those programs are currently on hold; stay tuned for future developments.