In the Fall of 2018, OCCC and the Small Business Development Center will return a powerful professional development opportunity designed to arm locals with the best instruction available to succeed and advance in the county’s robust hospitality industry. The program offers participants the opportunity to earn the Guest Service Gold Tourism Oregon Edition certification, through the American Hotel & Lodging Educational Institute (AHLEI), and more.
“The hospitality industry is important to Lincoln County’s economy in every community in the county,” said Oregon Coast Community College Small Business Development Center director Dave Price. “But, hospitality is absolutely critical in the south and north areas of the county, communities that don’t have county government offices, large ports or other industries. Thanks to this program, OCCC – and our partners, including the Oregon Restaurant & Lodging Association’s Education Foundation, and the Lincoln City Cultural Center – will be able to deliver powerful, relevant training to the local workforce at little (and in some cases zero) out-of-pocket expense.” Price said he hopes Lincoln County employers will support the program by sending new employees to either of the programs. “If employers are willing to send employees ‘on the clock’ to participate in this powerful training opportunity, we’ll be happy to accommodate them. In the long run, they’ll save money on training and professional development and will create a happier, more capable workforce in the process.”
Lincoln City Star Customer Service Training Program
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The Lincoln County Star Excellence in Hospitality Certificate program, based in Lincoln City but available to all county residents, delivers the internationally accredited Guest Service Gold Tourism: Oregon Edition certification in two classroom sessions at Oregon Coast Community College’s North County Center, then heads across town the following week for two more sessions of hands-on training in serving and kitchen etiquette and operations, inside a professional kitchen environment. The program, taught by longtime Lincoln City restaurateur and corporate dining service trainer Judy Hardy, is funded by the Oregon Small Business Development Center Network and supported by Oregon Coast Community College.
To learn more, email Shirley Hill at the SBDC.
Note: Similar programs were offered in Waldport in 2017-18. Those programs are currently on hold; stay tuned for future developments.