customer service training
Affordable professional development training for employers & job-seekers.
What brings customers back, visit after visit? Excellent service.
Customer service training is expensive for employers and employees, and really fantastic training is nearly impossible to find on the coast.
Oregon Coast Community College’s Small Business Development Center presents the internationally-recognized Guest Service Gold: Oregon Edition workshop at OCCC’s Lincoln City center.
The curriculum and certification is internationally recognized, and is produced by the American Hotel & Lodging Education Institute, and was customized for Oregon training by the Oregon Restaurant & Lodging Association’s Education Foundation.
The program’s lead instructor, Judy Hardy, has decades of experience in the Lincoln County hospitality industry and is an experienced trainer serving groups in states across the country.
To register for this program, individuals should visit oregoncoastbusiness.com and click “classes”. To learn about individual scholarships, or group discounts when sending three or more employees, individuals and Lincoln County employers should call the SBDC at 541-994-4166.
INSTRUCTOR: JUDY HARDY
MONDAY & TUESDAY, 5:30-8:30PM • JANUARY 28 & 29 • $40
MONDAY & TUESDAY, 5:30-8:30PM • FEBRUARY 25 & 26 • $40
MONDAY & TUESDAY, 5:30-8:30PM • MARCH 11 & 12 • $40
NORTH COUNTY CENTER, LINCOLN CITY | Register Here
ASK ABOUT SCHOLARSHIPS AND GROUP DISCOUNTS AVAILABLE TO LINCOLN COUNTY EMPLOYERS! CALL 541-994-4166.
Guest Service Gold
Guest service is the heart and soul of hospitality, and every hospitality employee, no matter what their job, needs to have a foundation in guest service. Guest Service Gold, which you can earn after successfully testing (included in the tuition), is a comprehensive program that creates guest service-oriented employees who know how to engage with guests and to provide memorable service. Skills are pertinent for lodging, restaurants, transportation, attractions, and retail occupations. Successfully complete this course and you will have earned an internationally accredited certification that can help you stand out among other applicants for any job in the hospitality industry. All participants with sufficient scores on this test will be provided an official certificate and a lapel pin.